At Branchious, we value and respect your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website: branchious.com. By using our site, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when making a purchase, signing up for our newsletter, or contacting us through our website. This information may include, but is not limited to:
- Your name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through third-party services)
- IP address and device information
- Any other details you provide when communicating with us
2. How We Use Your Information
We use the information you provide to:
- Process and fulfill your orders
- Communicate with you about your order, shipping status, and other updates
- Improve our products and services
- Provide customer support
- Send promotional emails and updates (if you’ve opted in)
- Prevent fraudulent transactions and ensure security
- Analyze usage of our website to enhance your shopping experience
3. Sharing Your Information
We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to perform services on our behalf, such as:
- Processing payments
- Shipping and delivering orders
- Managing email communications
- Analytics and website optimization
We require that these third-party providers handle your information securely and only for the purposes for which it was provided.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect certain functionalities of the website.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption and secure methods to ensure the confidentiality of your data during transactions. However, no online platform is entirely risk-free, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request the deletion of your personal data (subject to legal or contractual restrictions)
- Opt-out of receiving marketing communications
To exercise any of these rights, please contact us at help@branchious.com. We will respond to your request within a reasonable timeframe.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites, and we encourage you to read their privacy policies before providing any personal information.
8. Children’s Privacy
Branchious does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe we may have collected information from a child under 13, please contact us at help@branchious.com.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the revised policy will take effect upon posting.
10. Contact Us
If you have any questions about this privacy policy or our practices regarding your personal information, please contact us at:
Branchious
Email: help@branchious.com
Address: 45 Newhall Street, Birmingham, West Midlands, B3 3QR